FAQs
What services does your lab offer?
We offer a range of analytical testing services, Consulting Services, Calibration Services, Gamma Irradiation Services, Validation & Certification, Technology Business Incubation, and Training & Capacity Development, including Research & Development.
What types of samples do you accept?
We accept samples including solids, liquids, powders, gases, biological samples, environmental samples (air, water, soil), and industrial materials. Please contact us for specific guidelines.
What industries do you serve?
Our lab serves pharmaceutical, environmental, food and beverage, agriculture, cosmetics, petrochemical, and manufacturing industries.
How do I submit a sample for testing?
Samples can be submitted in person, via courier, or by mail. Please ensure they are properly labeled and accompanied by a sample submission form.
What is the minimum sample quantity required?
Sample quantity requirements vary by test. Please refer to our sample submission guide, proposal submitted or contact us for specific details.
Are there any special handling or packaging instructions?
Yes, certain samples may require refrigeration, inert atmospheres, or specific containers. Please check our sample handling guidelines.
How long does it take to get test results?
Standard turnaround time is typically 5–10 business days, depending on the type and volume of tests. Expedited service is available upon request.
How will I receive my results?
Reports are sent via email in PDF format. Printed copies are provided via courier or mail.
Can I track the progress of my tests?
Yes, clients can track their samples by contacting our customer support team.
Are your methods accredited or validated?
Yes, we follow validated methods (e.g., ISO, ASTM, USP, and EPA) and operate under ISO/IEC 17025 or equivalent accreditation standards, depending on the test.
Do you provide Certificates of Analysis (COA)?
Yes, all test reports include a COA detailing the method used, test results, and relevant specifications.
How do you ensure data accuracy and integrity?
We use calibrated instruments, participate in proficiency testing, and adhere to strict quality control protocols and SOPs.
How much do your tests cost?
Pricing depends on the type and number of tests. Contact us for a quotation or refer to our pricing list.
Do you offer discounts for bulk testing?
Yes, we offer volume discounts for large orders or long-term contracts.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, cash, and purchase orders (for approved clients).
How do I contact the lab for technical support?
You can reach us by phone, email, or through our website’s contact form. Technical staff are available during business hours.
Do you offer custom method development?
Yes, we provide method development, validation, and optimization services for specialized or non-routine analyses.
Can you handle regulatory compliance testing (e.g., FDA, EPA)?
Yes, we conduct tests that comply with regulatory standards for various agencies.
Do you perform on-site sampling or analysis?
On-site services may be available for select tests. Please contact us for details.